Terms of service
Last updated November 2026
About these terms
These terms apply when you book or ride with About U Transport, LLC or use aboututransport.com. By booking a ride, you agree to them.
Non-emergency service only
We provide non-emergency medical and private transportation. We are not an ambulance service and do not provide medical care during rides. In an emergency, call 911.
Curb-to-curb service
Our drivers pick you up at the curb and drop you off at the curb at your destination. Drivers help you into and out of the vehicle and secure wheelchairs, but do not enter homes or facilities, carry riders up or down stairs, or provide personal care. Riders who need help beyond the curb, or who should not be left alone, must travel with an escort or caregiver. Let dispatch know when you book.
Booking and pickup
Rides are booked by calling dispatch at (330) 237-7900. Please be ready at the curb at your scheduled pickup time. Pickup times are estimates, and traffic, weather or earlier trips can cause delays.
Rates, payment and fees
Dispatch will give you the rate for your ride when you book. Private-pay rides can be paid online on our Pay page or by phone. Cancellation, missed pickup and refund rules are in our cancellation policy, and dispatch will tell you any fee amount when you book. Rides arranged through Medicaid or a transportation broker follow your plan's or broker's rules.
Rider safety and conduct
- Riders and escorts must wear seat belts, and wheelchairs must be secured.
- No smoking, vaping, alcohol, illegal drugs or weapons in our vehicles.
- Threatening, abusive or unsafe behavior toward drivers or other riders is not allowed.
Our driver may refuse or end a ride if it can't be done safely.
Website use
Information on this website is general and may change.
Review terms
By submitting a review on our website, you agree to the following:
- Your own honest experience. Your review describes a ride you took, or a ride you arranged for someone, and is truthful. If you work for About U Transport or are related to someone who does, you must say so in your review.
- No private health information. Do not include diagnoses, conditions, treatments, medications, appointment details or other health information about yourself or anyone else, and do not include anyone's address, phone number or other personal details. To protect rider privacy and comply with HIPAA and other privacy laws, we cannot confirm or discuss anyone's health information, and we will remove reviews that contain it.
- Respectful content. No threats, harassment, hate speech, profanity, false statements about others, links, ads or spam.
- You are responsible for your review. Reviews are the opinions of the people who write them, not of About U Transport. You are responsible for what you post.
- Permission to post. You keep ownership of your review and allow About U Transport to display it, with your display name, town (if given), rating and month, on this website.
- How we handle reviews. Reviews are posted as written. We may remove a review that breaks these terms. We do not remove reviews because they are negative.
- Removing your review. To have your review taken down at any time, call (330) 623-4652 or email [email protected].
Limitation of liability
To the fullest extent permitted by law, About U Transport is not responsible for delays or missed appointments caused by weather, traffic, road conditions or other events outside our control. Nothing in these terms limits any rights you have under Ohio or federal law that cannot be waived.
Governing law
These terms are governed by the laws of the State of Ohio.
Changes
We may update these terms. The date at the top shows when they last changed.
Contact
Questions? Call our office at (330) 623-4652 or email [email protected].