Booking
How do I book a ride?
Call dispatch at (330) 237-7900. Share your pickup address, appointment time and any mobility needs. We'll confirm your ride and pickup time so you know exactly when to expect us.
When can I reach dispatch?
Monday through Friday, 8:00 AM to 5:00 PM. We are closed on weekends. For anything that isn't a booking, you can also send us a message and we'll reply during business hours.
How far ahead should I book?
Call dispatch ahead of your appointment so we can schedule your ride. We plan around your schedule, so the earlier you call, the easier it is to get the pickup time you want.
Is this an emergency service?
No. About U Transport provides non-emergency medical transportation. In an emergency, call 911.
Our services
Where can you take me?
Hospital discharges, doctor appointments, radiology and dialysis, outpatient and post-surgery visits, physical therapy, rehabilitation facilities, addiction treatment, mental health appointments and airport trips. We also offer private pay rides. See all services.
What areas do you serve?
We're based in Akron, Ohio and serve Summit and Portage counties.
Do you transport wheelchair users?
Yes. We serve both ambulatory and wheelchair clients, using ADA-compliant wheelchair equipment that is sanitized after every client.
What does curb to curb mean?
Our driver picks you up at the curb at home, takes you to the curb at your appointment, and brings you back again.
Can you handle recurring rides, like dialysis?
Yes. We provide dependable transport for recurring treatments such as dialysis, scheduled around your care.
Payment
How much does a ride cost?
Call dispatch at (330) 237-7900 for rates and scheduling.
How can I pay?
We accept all major credit cards and private pay. You can pay online on our Pay page by card, Apple Pay or Google Pay.
Do you accept Medicaid?
About U Transport is Ohio Medicaid certified. Not sure if your trip is covered? Call dispatch and we'll talk it through.
What if I need to cancel?
Cancel by 5:00 PM the business day before your ride at no charge. Later cancellations and missed pickups are subject to a fee. Dispatch will tell you the current fee amount when you book. Read our full cancellation policy.
Safety & drivers
Who will be driving me?
Uniformed, certified, professional drivers trained in CPR, First Aid and defensive driving, with mental health training. Our team also includes EMT-certified members.
How will I recognize my ride?
Look for the crowned heart emblem on the door. Our vehicles are latest model, regularly maintained and sanitized after every client.
Other questions
Are you hiring?
Yes. Visit our Careers page to apply online.
Can I send medical information through the website?
Please don't. For your privacy, call us directly instead of sending medical or health details through website forms.