Nondiscrimination & language help

Notice of nondiscrimination

About U Transport, LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Help for people with disabilities

We provide free aids and services so people with disabilities can communicate with us effectively, such as written information in other formats (large print, accessible electronic formats). We serve both ambulatory and wheelchair riders.

Language help

We provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. To ask for these services, call (330) 623-4652.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (330) 623-4652.

How to file a grievance

If you believe we failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our Civil Rights Coordinator: Gina Lewis, President, About U Transport, LLC, (330) 623-4652, [email protected]. You can file in person, by phone or by email. If you need help filing, Gina Lewis is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr.